FREE SHIPPING ON ORDERS OVER EUR 30,-

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frequently asked questions: Shipping

HOW LONG DOES SHIPPING TAKE?

We always strive to deliver your package as soon as possible. Currently we only offer delivery in the Netherlands (excluding the Wadden). Depending on what time you order, we usually have next-day delivery. Deliveries should not take longer than 1-2 business days. For deliveries we partner with the innovative CO2-neutral logistics partner Budbee. 

HOW MUCH DOES SHIPPING COST?

We offer a tiered shipping cost structure: when you order a 6-pack (EUR 13,-) you will pay EUR 2,95 for shipping. When you order a 12-pack or more (EUR 25+) your will get a discount on shipping and it costs EUR 1,95. Finally, for the real KUGI-lovers, we offer free shipping for orders of a 24-pack or more (EUR 49+)

I HAVE NOT RECEIVED MY PACKAGE, WHAT DO I DO?

For packages outside of Amsterdam, please contact Budbee customer service through the link you received via text or in the app and they will help you. You can also send an email to the KUGI Company customer services via feedback@theKUGIcompany.com.

WHAT TIME DO YOU DELIVER THE DELICIOUS KUGI?

For packages outside of Amsterdam, we always deliver during the afternoon/evening, between 5 PM and 10 PM on weekdays and between 4 PM and 10 PM in the cities where we offer deliveries on the weekends. Have you chosen to have the parcel delivered to your office, please contact the KUGI Company customer services, via feedback@theKUGIcompany.com. We will help you change the address to your home address.

I MISSED MY DELIVERY, WHAT DO I DO?

You can book a new delivery through the link you received via text or in the app.

MY PACKAGE WAS DAMAGED, WHAT DO I DO?

We partner with Budbee for deliveries, who are a premium shipping company, with insurance per package. If something is broken, we will refund you directly. Please contact the KUGI Company customer services via feedback@theKUGIcompany.com, if that is the case (R.I.P.).

I PAID FOR A SPECIFIC TIME INTERVAL, WHAT HAPPENS IF YOU DO NOT PERFORM THE DELIVERY WITHIN THAT TIME FRAME? 

If Budbee misses your time window and arrive more than 15 minutes late you will, of course, be refunded for the shipping costs. You will be notified by both Budbee and the Klarna bank when the refund has been made.

I WANT TO RETURN MY PACKAGE, WHAT DO I DO?

Please contact the KUGI Company customer services, via feedback@theKUGIcompany.com. We will help you to book a return pick-up and, if applicable, give you a refund.

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