frequently asked questions: General
WHAT IS KUGI?
KUGI is an alcoholic hard iced tea or spritzer brewed with 100% natural ingredients. A refreshing low-alcoholic (4.5%) drink that is naturally carbonated by our unique fermentation process. KUGI is available on our website, other e-commerce sites, retail and hospitality. Our current market is the Netherlands.
WHY IS MY KUGI CLOUDY OR WHY IS THERE SEDIMENT IN MY KUGI?
KUGI is a natural product that uses real juices & herbs. We do not use any form of fining agents or other funny stuff to make our drinks clear (in contrast to many other Hard Seltzers). We like to give you a drink that might be a bit cloudy, but we are fully transparent on the ingredients!
WHAT IS THE KUGI COMPANY?
The KUGI Company is an organization that creates delicious and refreshing alcoholic drinks with honest ingredients. The KUGI Company believes in transparency to our customers and partners and we also believe that we can make the world a better place, together. The KUGI Company was founded it early 2020, with years of brewing experience leading up to it. We strive for a production process that is completely sustainable and uses the best ingredients as possible. We do not use any form of sweetening, flavoring (both natural or artificial), coloring and artificial conservatives.
WHAT DOES KUGI STAND FOR?
KUGI stands for Kurkuma, which is also known as Turmeric, and Ginger, which are the two key ingredients of our first drink. Obviously we also add more delicious and healthy ingredients to our holy drink! Just check the front and the back of the label: that’s it!
WHAT IS “(HARD) SELTZER”?
There are many ways to describe forms of sparkling water and “seltzer” is one of them. Sparkling water can be created by artificially adding carbon dioxide gas (i.e. CO2). On the other hand, naturally sparkling mineral water can come straight out of a well (really!). Our refreshing drink is somewhere in the middle and can be more compared to the brew process of cider. We use the natural process of our fermentation to add just the right amount of bubble to KUGI. The term “Hard Seltzer” means that it is a carbonated water based drink with alcohol. Most hard seltzers are a mix of pure alcohol (or vodka), seltzer water and “natural” flavoring agents. The process to create KUGI varies significantly from this, and takes a much more natural approach which is better for you and the environment.
IS KUGI SUITABLE FOR VEGATARIANS/VEGANS?
Our delicious KUGI drink is 100% vegan. You might ask yourself, why would an alcoholic beverage contain animal products? Well, you will be surprised that many wines, beers and spirits contain casein (a milk protein), albumin (egg whites), gelatin (animal protein) or isinglass (fish bladder protein). These so-called fining agents are used to remove all kinds of goodness but most importantly to remove cloudiness. At the KUGI Company, we give you a 100% natural product. We like to give you a drink that might be a bit cloudy, but we are fully transparent on the ingredients!
frequently asked questions: Shipping
HOW LONG DOES SHIPPING TAKE?
We always strive to deliver your package as soon as possible. Currently we only offer delivery in the Netherlands (excluding the Wadden). Deliveries should not take longer than 1-3 business days. For deliveries we partner with the innovative CO2-neutral logistics partner Budbee.
HOW MUCH DOES SHIPPING COST?
We offer a tiered shipping cost structure: when your order is less than EUR 20, you will pay EUR 3.95 for shipping. If your order is between EUR 20 and EUR 40, you will receive a discount on shipping, and it will cost EUR 1.95. Finally, for the true KUGI lovers, we offer free shipping for orders of EUR 40 or more.
I HAVE NOT RECEIVED MY PACKAGE, WHAT DO I DO?
For packages outside of Amsterdam, please contact Budbee customer service through the link you received via text or in the app and they will help you. You can also send an email to the KUGI Company customer services via feedback@theKUGIcompany.com.
WHAT TIME DO YOU DELIVER THE DELICIOUS KUGI?
For packages outside of Amsterdam, we always deliver during the afternoon/evening, between 5 PM and 10 PM on weekdays and between 4 PM and 10 PM in the cities where we offer deliveries on the weekends. Have you chosen to have the parcel delivered to your office, please contact the KUGI Company customer services, via feedback@theKUGIcompany.com. We will help you change the address to your home address.
I MISSED MY DELIVERY, WHAT DO I DO?
You can book a new delivery through the link you received via text or in the app.
MY PACKAGE WAS DAMAGED, WHAT DO I DO?
We partner with Budbee for deliveries, who are a premium shipping company, with insurance per package. If something is broken, we will refund you directly. Please contact the KUGI Company customer services via feedback@theKUGIcompany.com, if that is the case (R.I.P.).
I PAID FOR A SPECIFIC TIME INTERVAL, WHAT HAPPENS IF YOU DO NOT PERFORM THE DELIVERY WITHIN THAT TIME FRAME?
If Budbee misses your time window and arrive more than 15 minutes late you will, of course, be refunded for the shipping costs. You will be notified by both Budbee and the Klarna bank when the refund has been made.
I WANT TO RETURN MY PACKAGE, WHAT DO I DO?
Please contact the KUGI Company customer services, via feedback@theKUGIcompany.com. We will help you to book a return pick-up and, if applicable, give you a refund.
